Postage & Returns 2020
Postage within Australia
Standard Postage with Tracking is FREE on orders over $35. Or $4.00 on small orders.
Australia Post Standard With Tracking- Delivery time is approximately 3-6 Business Days.
Express Postage- Delivery time is approximately 2-3 Business Days.
Please allow up to 2 Business days for processing and packing.
Express Post orders will be posted on the same or next business day.
If a significant amount of time has passed and you have not received your parcel please email us at firstname.lastname@example.org
We are unable to offer our 30 day change of mind policy at this point in time due to the uncertainty of how long the virus can survive on surfaces.
If your item is faulty, our policy has stayed the same.
Our policy for faulty items is 6 months. We consider 6 months a reasonable amount of time for manufacturing faults to become noticeable. After 6 months it is considered to be wear and tear on the item.
REFUNDS (if applicable)
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item, send us an email at firstname.lastname@example.org
To return your product, you should mail your product to: 8 Lawless Street, Blackwater QLD 4717.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.